For the park, the customer is the most important, there is a customer park can continue to operate. I believe that many parks have encountered the situation of no guests. This phenomenon is caused by the fact that the park is a big reason. Whether the park can satisfy customers, whether there is a sense of experience, whether the equipment is new, etc. affects customers 'choices. The following new childhood PlayBook look at the following operation "minefield", you have not hit it?

Customers 'satisfaction with the park is low

The operators of children's parks need to think a lot: Does the amusement facilities of the park meet the needs of customers? Have you ever looked at a customer's face? Can you tell from these expressions whether the customer is satisfied? Discover the customer's "not satisfied", the park has to adjust the operation in time?

Customer satisfaction survey: you must do a callback survey. No one park can do a service once. A small improvement in service every day will gradually change customer satisfaction.

Big gap with competitors

Knowing himself is not a battle. Do you know your competitors? Investor teams will conduct market surveys during the operating period to investigate the situation analysis of at least five local competitors, including two recent ones. Be familiar with the competitor's site size, type of equipment, service content, target group, pricing, and promotion strategies. Then according to each other's advantages and disadvantages to build their own core competitiveness.

Low turnover and poor spending power

In addition to professionalism, employee skills are essential. Did you spend time and effort on staff training? The most often heard the park operator's sentence: Oh, I will not train Ah! There is no question of whether you really want to solve the problem. There is an easy way to get together every day, share some of the customer problems you encounter, and each say a solution based on their own content. Stick to a month, the technique may be different, but at least the customer's questions will give a professional answer.

So the details are also very important, such as the splitting of goals, the frequency of personnel, the deployment of busy hours, the arrangement of leisure time, etc. ... These people will all, but only use it, it is true.

The key to the operation of the entity still lies in the actual practice. The theory Baidu has a moment, but the experience is obtained through real practice. Children's park operators should pay attention to practical experience in training, as much as possible to allow employees to carry out practical training.